SaaS Subscription Agreement
This SaaS Subscription Agreement (hereinafter referred to as the "Agreement") is made between:
Provider:
UXPERTS FOR WEB-DESIGN CO. L.L.C
License No. 1185879
Dubai Investment Park First, Bayan Business Center,
United Arab Emirates
(hereinafter referred to as the "Provider")
and
Customer:
The individual or entity subscribing to the Flames SaaS platform via the subscription link provided by the Provider
(hereinafter referred to as the "Customer").
By completing the first payment and using the Flames platform, the Customer agrees to the terms of this Agreement, effective as of the date of the first successful payment.
1. Services Provided
The Provider agrees to provide the following software-as-a-service (SaaS) solution, known as Flames, for subscription-based restaurants:
User App: A mobile application for customers to subscribe to and manage their restaurant plans.
Dashboard: An admin panel to manage restaurant operations, subscriptions, and orders.
Driver App: A mobile application for drivers to manage deliveries.
2. Pricing & Payment Terms
The Customer will be charged a monthly subscription fee based on the package selected during the subscription process.
Payment is due at the start of each month and will be automatically deducted from the Customer's registered payment method.
Onboarding Fee: A one-time onboarding fee of $1000 will be charged prior to system setup.
Grace Period: If a payment attempt fails, the Customer has 7 days to resolve the issue. After this grace period, if payment has not been made, access to the system will be locked until the outstanding balance is paid.
3. Add-ons
The Provider may offer additional services or features ("Add-ons") that the Customer can choose to purchase in addition to the base subscription package.
Add-ons are optional and are subject to an extra charge, which will be detailed at the time the Customer opts into the Add-on service.
The charges for Add-ons will be billed together with the regular monthly subscription fee and follow the same payment cycle as the base subscription.
The Customer may add or remove Add-ons at any time before the start of a new billing month. Add-ons added mid-cycle will be charged on a prorated basis.
4. Account Lock & Termination
If the payment is not received within the 7-day grace period, the Customer's access to the Flames services (User App, Dashboard, and Driver App) will be locked.
The Provider reserves the right to terminate the Customer’s access to the services if payment issues persist for more than two consecutive billing cycles.
5. Customer Termination of Subscription
The Customer may terminate their subscription at any time before the start of a new billing month.
If the Customer cancels their subscription, they will retain access to the Flames platform for the remainder of the paid billing period. After the end of that period, access to the platform will be revoked unless the Customer renews their subscription.
No refunds will be provided for any remaining time within the current billing cycle upon termination by the Customer.
6. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Any disputes arising from this Agreement will be resolved in the courts of Dubai, UAE.
7. Intellectual Property & Data Protection
Customer Data: All data entered, uploaded, or provided by the Customer in the use of the Flames platform (including, but not limited to, customer information, subscription details, and operational data) remains the sole property of the Customer.
Data Security: The Provider agrees to implement industry-standard security measures to protect the Customer’s data from unauthorized access, use, or disclosure.
Non-Disclosure: The Provider shall not disclose, sell, or share any data provided by the Customer with any third-party, except as required by law or with the express written consent of the Customer.
Confidentiality: Both parties agree to treat as confidential all information related to the other party's business, customers, and operations that may be shared in connection with this Agreement.
Return of Data: Upon termination of this Agreement, the Provider agrees to provide the Customer with a copy of all their data in a commonly used format, upon request.
8. System Ownership & Usage Rights
Ownership: The Flames platform, including its code, technical structure, and underlying intellectual property, is the sole property of UXPERTS FOR WEB-DESIGN CO. L.L.C.
Usage Rights: The Customer is granted a limited, non-exclusive, non-transferable right to access and use the Flames platform during the term of this Agreement.
No Rights to Code: The Customer has no ownership rights to the system’s source code, architecture, or any technical components. The Customer is not entitled to request or receive any of the system’s code or technical structure at any point.
Restrictions: The Customer agrees not to copy, modify, distribute, reverse engineer, or attempt to obtain the source code of the Flames platform.
9. Acceptance of Terms
By completing the first payment, the Customer acknowledges that they have read, understood, and agreed to be bound by the terms of this Agreement. The completion of the first payment is considered acceptance of the terms outlined in this Agreement, and no physical signature is required for the Agreement to be legally binding.
10. Amendments
The Provider reserves the right to update or amend the terms of this Agreement. The Customer will be notified of any significant changes in advance, and continued use of the services will constitute acceptance of the updated terms.
